In accordance with the United Kingdom’s Distance Selling Regulations, we cannot accept cancellations or returns for perishable goods, as trees and wreaths are freshly cut/prepared to order.
We are confident that you will be happy with your tree but in the unlikely event you u expected please let us know your concerns within 4 days of receiving your tree.
We require photos of the tree in order to understand the problem and to allow to come to a solution
Please note that minor damage to branches, particularly lower branches, can occur during transit and is not cause for a return/refund unless it causes significant detriment to the overall quality of the tree.
Our trees are cut to order, so cannot be returned. In the case that a wrong tree has been sent we will replace the tree at our expense.
If there is a genuine issue with the tree itself, we will look to resolve it in the appropriate way (refund or replacement), In any circumstance a tree must be replaced or refunded we would not be able to return the tree. As a tree is a large and perishable product, it would not be in any condition for resale. It’s neither practical or environmentally conscious to return it, so we Kindly request local disposal options.
Please do not refuse delivery of your tree. If there is an issue with the tree when you unwrap it, we will work with you to to resolve it, however if you refuse delivery it can take several weeks for the tree to return to us.
As the tree has been cut to order, unless there is a clear issue with the tree such as a substantial damage or incorrect height, we cannot refund your purchase when you refuse delivery.
Height & size – If you feel the height is not correct, please take an accurate measure from the base of the stump to the top rung of branches prior to getting in touch. We will need photos to indicate the height, so that we can resolve it quickly.
Refunds cannot be offered in the case where your tree is not delivered on the preferred date, we do our best to deliver on your preferred date but is not guarantee and is not reason for cancelation.
Cancellations – cancellations can only be accepted at least 72 hours prior to your preferred delivery date.
We cannot offer any refunds in the case of delays caused solely by the courier.